Build your success story with Thrive35

We’re working with the business to process map the procurement activities. It creates a standardised approach for common tasks, removes waste in process and drives improvement. A bit shout out to Tania Shapter and Ravi Fernando at Thrive35 who have guided and set us up for process management success.

Having access to a survey instrument like Excellence Manager, which already has the self-assessment built in, made it a very easy process to administer as it required minimal tweaking and moderation of the questions to ensure applicability for Inner West Council. The Excellence Manager tool is really sexy because it provides the text analysis, a report of the highest and lowest scores, pinpoints the areas of focus, and provides follow up in the review process. At the end of the self-assessment, we had at a click of a radio button, access to a comprehensive analysed report of the results which we could get in Excel, PDF or PowerPoint as it suited us. It allowed us to really hone in on the things that are important for us to look at.

Thrive35 were instrumental in creating a world-leading library of 120+ innovation assets that are now live and in use by thousands of innovators across Cisco.

Working with Thrive and Promapp has built a culture of constant process improvement within our organisation. Staff on every level are empowered and encouraged to work “on” as well as “in” our business. Having more than one hundred staff working together to increase efficiency, reduce waste and deliver enhanced value to our customers is what will keep Coverforce growing for years to come.

Thank you for the fantastic process and improvement work you provided. We are pleased with the outcomes you delivered which have helped us get more value from our existing processes and business systems. You successfully partnered with us to exceed the identified KPI’s that were set out at the beginning of the project that resulted in quantifiable dollar savings and time savings within our functional areas. In addition, we are very pleased with the mentoring you provided which has increased the level of expertise within our internal teams.

On behalf of the Hunters Hill Ryde Community Service’s Board, Staff and Volunteers I would like to thank you for the incredible amount of work you have done on the HHRCS 2013 Customer Satisfaction Survey. HHRCS is extremely grateful for the time and your professional approach to our survey. The report you have produced is a wonderful resource for our organisation to use to promote and improve our services.