Process and Service Improvement
Improvement Support
Efficient process management is vital for the success of any organisation.
Processes serve as the foundation of knowledge, provide guidance to your workforce, offer assurance to stakeholders that their requirements will be fulfilled, ensure product or service quality, and help identify improvement opportunities.
Thrive35 assists clients in developing process management and improvement architectures that deliver tangible business results.
Our services typically include:
- Facilitating process workshops.
- Conducting interviews with key stakeholders.
- Documenting processes and procedures.
- Identifying and addressing process gaps.
- Reviewing policies and business rules.
- Providing staff training.
- Creation of Process Governance frameworks.
Improvement Coaching
Thrive35 was founded on the principle of developing client capability to reduce dependence on external support. We achieve this by incorporating knowledge transfer into our solutions, enabling clients to take ownership. Recognising that learning takes time, we provide coaching and support services to ensure effective knowledge application.
Our coaching programs are highly customised, working with clients to identify process leads who will benefit most from coaching. These leads play a critical role in aligning processes with the desired future state and addressing improvement opportunities.
Individual Coaching
Our carefully selected coaches provide tailored individual coaching sessions to process leads, aiming to enhance process management and improvement within your organisation. It includes:
- Determining key priorities.
- Reviewing progress on previous projects/initiatives/actions.
- Agreeing on necessary actions within the process lead’s responsibility.
- Reviewing improvement outcomes.
- Providing guidance on process management and improvement techniques such as mapping, Lean practices, Systems Thinking, and Statistical Thinking.
- Offering tips and toolkits to overcome obstacles.
- Reviewing documentation.
Group Workshops
In addition to individual coaching, we conduct structured group workshops for coachees to foster collaboration among process leads. These workshops cover:
- Further training on selected topics.
- Sharing progress and learnings.
- Exploring opportunities for collaboration and alignment.
Lean Events
A Lean Event is a focused and accelerated application of Lean tools to a specific process aimed at achieving rapid improvements and return on investment (ROI).
It is a methodology that enables the identification and elimination of waste in a process while enhancing its value-adding aspects. The primary objective of a Lean Event is to develop, test, and implement an improved process with appropriate controls to embed the change.
By hosting a Lean Event, you will:
- Immediately remove waste and duplication using Lean tools.
- Optimise the workplace for better work completion.
- Reduce operational costs by minimising wasteful activities.
- Determine the relevance of Lean for your organisation.
- Document and embed the improved process for lasting change.
Event Structure
A carefully selected team from your organisation will collaborate with Lean facilitators from Thrive35 to:
- Review, improve, reconfigure, test, and implement a newly designed process that will address a key issue or bottleneck within your company.
- Select and utilise relevant process improvement techniques to achieve desired outcomes in a fast-paced and focused environment.
A carefully selected team from your organisation will collaborate with Lean facilitators from Thrive35 to:
- Review, improve, reconfigure, test, and implement a newly designed process that will address a key issue or bottleneck within your company.
- Select and utilise relevant process improvement techniques to achieve desired outcomes in a fast-paced and focused environment.