Excellence

Excellence is continuous improvement for stakeholder outcomes. Organisational success depends on its leaders, people, and business models delivering continuously improved results.

Excellence models such as the Australian Business Excellence Framework (ABEF) and the EFQM Model provide guidance and measure excellence maturity. These Excellence Models assess and improve multiple aspects, such as leadership, strategy, planning, people, knowledge, safety, service delivery, quality, and results.

Thrive35 helps companies utilise and imbed Excellence Models for outstanding performance. We work with many organisations to streamline operations, adopt the guidance of Excellence Models and foster a culture of improvement that aligns to Business Excellence Principles.

Our popular services include Excellence Manager, Service Excellence Reviews, capability assessments, training, leadership coaching, and ISO management systems.

Service Excellence Reviews powered by AskYourTeam

SERVICE EXCELLENCE REVIEWS

Deliver the right outcomes, quickly and with confidence.

Sustainable service delivery is the cornerstone of any organisation. However, decisions made about one service often impact others, creating an unintended knock-on effect. Factor in opposing stakeholder interests, and Service Review decision making becomes a truly tricky task.

Powered by AskYourTeam, Service Excellence Reviews provide organisations with data aligned to the proven methodology of the Australian Business Excellence Framework (ABEF). Our platform helps your organisation make better decisions and recommendations that take the full picture into account. With Service Excellence Reviews, you can fast-track the improvements that matter most to your community.

Benefits:

  • Uncover valuable insights.
  • Make systemic changes that matter.
  • Prioritise with precision.
  • Start improving services from day one.
  • Make the right recommendations.
  • Prove your impact.
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EXCELLENCE MANAGER

Experience success as a norm with Excellence Manager, an intuitive single platform software solution designed to measure Excellence Maturity, powered by AskYourTeam. View the Product Sheet.

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Excellence Manager can be deployed to enable the following:

Strategic Excellence

Measure and improve excellence through online surveys, comparing against the Thrive Excellence Index, and adjusting improvement plans with purpose.

Dynamic Reporting

Monitor progress in near-real-time with unlimited surveys, access live dashboards, or export data for further analysis.

Gap Analysis

Identify areas of interest with focused survey modules (e.g. leadership effectiveness, diversity, safety, wellness).

Oversight of Multiple Entities

Compare performance and segment data across multiple entities (e.g. divisions, departments, subsidiaries).

Multi-Year Action Plans

Build and manage improvement plans, allocate resources, monitor completion, and assess impact on excellence or performance gaps.

Voice of the Stakeholder

Gather insights from key stakeholder groups in one integrated platform for informed decision-making.

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Capability Assessments

Thrive35 assesses organisational capability, identifies gaps, and develops tailored improvement plans using a rigorous proprietary methodology. We utilise Excellence Models and other frameworks to offer unique insights relevant to your specific needs.
Our assessments are customised to your circumstances, ranging from comprehensive reviews to condensed snapshots. We can provide an external perspective or collaborate with your team for a collaborative assessment approach.

Excellence
Health Check

A high-level review of your management processes and its performance against an Excellence model.

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Excellence
Assessment

A thorough review of your leadership and management practices against an Excellence model.

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Excellence
Manager

An easy-to-deploy software solution, Excellence Manager powered by AskYourTeam, designed to measure Excellence Maturity.

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Thrive35’s excellence maturity stages provide a framework for assessing organisational capability. The stages allow organisations to benchmark themselves, measure progress, and focus on continuous improvement aligned with Business Excellence Principles.

A gile & In n o v ati v e (65 0 +) Non-Compliant(0-199) Compliant(200-349) Efficient(350-499) Effective(500-599) Sustainable(600-649) Embrace change without compromising compliance,  efficiency, or effectivenes. Continuously improve outcomes in a dynamic business environment. Priorise outcomes and develop value-focused behaviors. Optimise productivity while maintaining quality. Meet customer and regulatory requirements. Address immediate gaps for organisational survival.
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Leadership Coaching

Leadership is essential for progressing an organisation’s Excellence Maturity. Thrive35 supports leaders in embracing the Principles of Business Excellence, leveraging Excellence Models, improvement methodologies, and toolsets.
Leaders play a critical role in aligning an organisation’s systems and processes with the desired future state, addressing prioritised improvement opportunities, and effectively implementing projects and initiatives. Reinforcing Excellence concepts is important for leaders to make steady progress and provide effective guidance throughout the Excellence journey.

Individual Coaching

Thrive35 offers tailored individual coaching sessions to develop leaders’ understanding of Excellence Models and guide them in making day-to-day decisions aligned with Business Excellence Principles. Our coaching activities include:
  • Determining key priorities.
  • Reviewing progress on previously agreed actions.
  • Assessing past actions against expected outcomes.
  • Providing guidance on Business Excellence Principles.
  • Reviewing decision making processes.
  • Offering tips and toolkits to overcome obstacles.

Group Coaching

Collaboration among leaders is vital for a successful Excellence Journey. Our group workshops prioritise structured learning of new Excellence concepts and facilitate insights sharing among leaders. The main objectives are to align Excellence initiatives within the organisation and identify opportunities for leaders to support each other in their efforts.

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ISO Management Systems

ISO is a globally recognised set of standards that establish best practices for various aspects of business operations. By adhering to ISO standards, organisations can demonstrate their commitment to quality.

With our expertise, you can minimise compliance issues, avoid unnecessary risks, and identify improvement opportunities within your organisation. We provide the confidence and assurance needed for formal certification, ensuring quality outcomes that satisfy stakeholders.

We provide organisations with the following services:

  • Management System Development
  • Management System Integration
  • Second-party Audit Services
  • Risk Assessments
  • Team Training and Coaching
  • Leadership training on the value of a management system

While we offer assistance in integrating various ISO standards into your organisation's quality foundation, our specific expertise lie in the following standards:

ISO 9001

ISO 45001

ISO 14001

ISO 31000

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